Retention
Running a service-based business can be incredibly rewarding, but without balance it can quietly lead to burnout. Caring for clients, managing admin, and keeping up....
Customer retention is a powerful and often overlooked strategy to increase revenue and ensure the long-term success of your business.Today we’re going to dive into....
My goal is to share high-value advice to help you grow your business each week.This week’s topic is contracts. They may be boring, but they....
Ever wondered which metrics really matter for your online service-based business? Understanding and tracking the right key performance indicators (KPIs) can help you make informed....
We’ve all heard the phrase “the customer is always right,” but in today’s competitive market, what really matters is how well you listen (and respond)....
Productivity is a powerful and often overlooked strategy to increase revenue and ensure the long-term success of your business.Today, I’m sharing a few simple strategies....
We've all been there - trying to figure out that sweet spot where your pricing matches the value you provide without scaring away potential clients.....
Written in partnership with Luke Marshall, CEO at BaremetricsMost SaaS founders don’t need more data. They need clearer insights.You’ve got dashboards. You’ve got reports. But....
I’ve learned that growth alone can only take a business so far; retention is what truly drives long-term success. Keeping existing customers is more cost-effective,....
Different formats perform better on different channels; what works as a blog can shine as a video or social post. That’s why focusing on two....
I see industry events and conferences as powerful opportunities to grow a business—if you know how to navigate them well. While networking can feel overwhelming....
I believe customer experience is one of the most powerful drivers of growth in a service-based business. When done well, it doesn’t just increase sales.....
Written in partnership with You Need a BudgetHow it began …I’m staring at a 311-word support response from You Need a Budget’s (YNAB) customer support....
Community building is one of the most powerful drivers of growth for service-based businesses. When you create a space where your audience feels connected, you....
Upselling and cross-selling are some of the easiest ways to make more money in your business - without needing more clients. When done right, they....
